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This issue could happen even after you have registered the AP with the controller and are able to see the wireless Access point in the controller, the number one thing to do here is to enable the radios for both the frequency bands (2.4 and 5 GHz). Each product has their own set of commands to diagnose and troubleshoot this type of issue but the most basic steps are to be carried out for all of them. Checking whether the country code is set properly or not, LSC certificates are disabled or enabled (mostly in case of cisco access points), minimum POE power is supported or not (this detail can be checked in the product manual) would either fix the ongoing radio issue or would provide further path to the resolution.